Shipping policy

At Wirral Aquatics, we carefully pack and dispatch orders to ensure that your items arrive safely and in excellent condition. Please review our UK shipping details below.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays).
Once your order has been dispatched, you will receive a confirmation email with shipping details.

Processing times may be slightly longer during busy periods or promotions.

Shipping Area

We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.

Estimated Delivery Times

Delivery times begin after dispatch and are estimates only:

...Standard UK Delivery:
Typically 2–5 business days

Delivery times may vary depending on courier performance, location, and external factors.

Livestock & Sensitive Products

Certain products, including livestock or sensitive aquatic items, may:

Require special handling
Have specific dispatch days
Be shipped using appropriate services to ensure safe delivery

Any special conditions will be clearly communicated at checkout or via email.

Delivery Responsibility

Please ensure all shipping details are accurate and complete at checkout.
Wirral Aquatics cannot be held responsible for delivery issues caused by incorrect address information.

Delays

While we work with trusted couriers, delivery delays may occasionally occur due to:

Courier disruptions
Weather conditions
Peak delivery periods

These delays are outside of our control.

Need Help?

If you have questions about shipping or your order, please contact us before placing your order. We’re always happy to assist.